Terms of Use

1. General

1.1. Welcome to The Pantry Website, www.thepantry.gr (hereinafter referred to as the "Website"). www.thepantry.gr is an online shop that offers distillations, food, beauty, grooming, style and home products. The owner of this Website is the company under the name “ANTONIOS TSOLAKIDIS INDIVIDUAL BUSINESS, based at MEGALOU ALEXANDROU 42- P. O. 187 55 KERATSINI ATTICA, Greece, Tax Registration Number: 155597979 Tax Office: E PIREA, Tel: 0030 2167002145. The Terms and Conditions of the website are based on Law 2251/1994 (FEK 191/ Α’/1994) for the Consumers’ Protection, within the Presidential Decree 131/2003 (FEK 116/Α’/2003) that abides with the 2000/31 Directive of the European Union and the Electronic Commerce Council, the relevant provisions of the civil code and affiliated laws. (Hereinafter referred to as “www.thepantry.gr, “TP”, “TP's”, “we”, “us”), which is also the Website administrator.

1.2. Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”). By browsing the Website and using the Services and/or proceeding to transactions of Products, you consent to the current Terms and Conditions in their entirety, as well as to their occasional updates, which govern the relationship between yourself and us. In case of a disagreement or reservation on your part regarding part or all the present terms you can contact our Customer Care Team through the Contact section or send us a written letter to our address, before browsing or using the Services or realizing a transaction. Otherwise, the acceptance of all terms by you is unconditional.

1.3. You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed but are valid for the future. Our company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as "the user") of TP (as a whole or on an either/or basis): a) part or the whole of these terms of use, b) part or the whole of TP content and c) part or the whole of the exterior appearance (interface), the structure or composition (configuration) of TP and its technical specifications, as well as limiting access to the entire website or part of it and/or part of it becoming available by subscription. The company also reserves the right at all times, without justification and without prior notice to the TP user to cancel, suspend or terminate TP 'S operation. Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.

1.4. This Website also contains links to other Websites, which are not operated by TP (the “Linked sites”). TP has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the Linked Sites will be subject to the terms and conditions applicable to each website.

1.5. Applicants become official members of TP when they register on our website. You can also register by consenting to connect via FACEBOOK (www.facebook.com) or through your GOOGLE account (www.google.com). You can register either as an individual or as a professional. Depending on your capacity, you have access to the corresponding section of our Website. Please note that in case of a professional/company, registration is possible only by the legal representative of the company, who solemnly declares upon registration that he/she represents the company and has the right to implement transactions on its behalf. TP is entitled, unjustifiably or/and for legal purposes (for instance due to a previous violation of these Terms and Conditions, due to unlawful conduct, etc.) to refuse the request of a member for the provision of any of the services or the realization of transactions with the company.

1.6. It should be noted that the sections “Contact + FAQ “are displayed for the sole purpose of providing online help and information and by no means substitute the “Terms and Conditions”. Our Privacy Policy and the Gift Card constitute integral parts of “Terms and Conditions” and are totally binding for the parties (the company and the users) under the terms of article 1.2. above.

1.7. If you wish, you can subscribe to our company’s newsletter list. Registration is possible for non-members as well. 

2. User Registration

2.1. User registration at www.thepantry.gr is optional. Each customer is registered only once. By using the unique combination of E-mail and Password that the customer has chosen and declared, he/she has the following capabilities:

i. Sees the contents of his shopping basket (‘My Bag’). The Basket displays the products the customer has chosen to order. The customer can order products whose review or change (deletion of items, change of quantities) is possible at any time until the order is completed.

ii. Complete the order and pay by choosing one of the payment options provided by the online store.

iii. See his previous orders.

iv. Modify his Client Account Details.

2.2. The registration and participation of the user is free of charge, personal, non-transmissible and non-transferable. The user is responsible for the information he provides to the Company and the website, and the data collected is solely based on his/her statements regarding his/her personal information. The data entered at the time of registration must be complete, true and up to date. If a legal entity is registered as a user, the name of the contact person and the full name of the legal person must be stated. In the event of a change of data, the user is obliged to inform www.thepantry.gr immediately about his new information so that it is always complete and true.

2.3 The personal information provided by the user upon his/her registration, is processed by the Company exclusively for the purpose of (a) creating an account at www.thepantry.gr, (b) communicating with the user regarding the transactions between them (e.g., to protect the ability to contact the user, to complete, send and deliver his order, for the payment and safe financial transaction) and (c) to send him information, advertising and promotional material on the products and services of the Company, including its third-party partnerships. With respect to the collection and processing of personal data, the terms and provisions of the Privacy Policy apply.

2.4. According to the above by registering, the user expressly gives his/her consent to the collection and processing of data in accordance with these Terms of Use and the Privacy Policy, both of which he/she declares to have read, understood and accepted fully and unreservedly. The user may at any time withdraw his/her consent to the collection and processing of personal data provided to us in accordance with the above, deleting the user registration by sending an email to [email protected]. The user may at any time have access to his or her data or may at any time request the immediate deletion or correction of his or her data, its temporary non-use by www.thepantry.gr, its commitment for non-transmission, following the same as the above, email sending process. Personal data is not disclosed to any third party and is managed exclusively by the company for specific purposes.

3. Description of Transactions & Services

3.1. TP online store displays, promotes and resells the products of suppliers with whom it collaborates. The term supplier is used as defined in L. 2251/1994 on consumer protection, as well as each producer/packer, importer/distributor, as defined in specific legislative provisions (hereinafter referred to as “suppliers” in short). The company reserves the right to freely select the products that it displays on its website and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, if it informs the users as and when is dictated by law.

3.2. Please note that the description of product ingredients and in general the information included in the product labels and the production and expiry dates of these is the responsibility of the same suppliers whose information is listed on the product and that TP (which participates in the distribution chain only as an intermediate or end seller) is not required and able to check the truth or accuracy of this data nor is accountable for it.

4. Privacy policy

Our Privacy Policy , which explains how we will use your information, can be found in the section entitled Privacy Policy . By using this Website, you agree to the content of said section and guarantee that all data provided by you is accurate, true and up to date.


Prohibitions when accessing and using the Website

5.1 You shall not misuse this Website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.

5.2. In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person's proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as "spam", or attempt to influence the performance or functionality of any facilities of or accessed through this Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. TP will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.

5.3. You may connect to our website under the terms of articles 6.5. and 16 with your own means and via companies and providers of your choice and under the guarantee that you are over 18 years old.

6. Intellectual Property, Software and Content

6.1. The website www.thepantry.gr is the official website of TP. The intellectual property rights of all the software and content you access on or through this Website remains the property of TP or its licensors and are protected by international copyright laws and treaties on intellectual property rights. All such rights are reserved by TP and its licensors.

6.2. Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website, nor may you use any such content in relation to any business or commercial activity without TP's written permission.

In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by TP or its licensors. Moreover, you are not granted any license or consent to use TP's trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without TP's written permission.

6.3. Photographic representation of our products

We have made every possible effort to ensure a realistic and accurate photographic representation for most of the products sold through our website. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.

Please note that, although TP has tried to accurately display the colors of the products, the actual colors you see will depend on your monitor specifications and therefore may not be accurate.

6.4. Website access license

Users are hereby granted a limited license to access and make personal use of this Website, provided they are more than 18 years old, but not to download or modify it, or any part of it, except with TP’s express written permission. This license does not allow any resale or commercial use of this Website or its content, any collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its content, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. However, by visiting our website, you have the exclusive right to download for free, in the provided PDF format, the recipes presented on the Website, for personal use only.

6.5. It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website or any part of it for any commercial purpose, without our express written permission. We have exclusive rights to the domain name of our firm and all brands represented on our site are rightfully subject to lawful protection.

6.6. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website, TP and its affiliates without our written permission. You may not use any “meta tags”, or any other "hidden text" based on names or trademarks of TP or its affiliates without our express written consent. In case of unauthorized use, the license granted by TP is terminated.

6.7. You may not use any logo or other proprietary graphic or trademark of TP, or open-source code or part of the link without our prior written consent.

7. Terms of sale

7.1 The presentation of the products and services on our website has the character of an invitation to users to submit a contract proposal and such presentation is not in any way a commitment of the company to the availability and proficiency of the products and services (127 fol. CC). By placing an order, you agree that you purchase a product under the present terms and conditions. For the time being we only deliver product within Greece and the rest of the member states of the European union.

7.2. In order to offer you a better and more complete service and facilitate your future purchases, when placing your first order you register as a TP family user, providing us with all your personal details requested in the corresponding registration form subject to article 1.6 above. After that, each time you complete a purchase, you fill in all the details of your order request which appear on the order form. All information sent to our company is managed exclusively by authorized company personnel, falls within the Privacy Policy of our company and is collected and processed with the ultimate safety and care and only after you grant your express consent by sending the above-mentioned form. In any case, every time you send an order request to our company you must first have accepted these Terms and Conditions, which govern the transactions between yourself and us in their entirety as mentioned in Article 1 above.

You can make an order also as a GUEST USER, without signing in as a user of TP.

7.3. For this reason and to keep you fully informed and protect you in the best possible way against unforeseen circumstances, orders are completed as follows:


8. i) Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section (ii) as well as article 10 below. Upon successful completion of the payment, you will receive an automated e-mail confirming your order, sent to the email address you have indicated.

ii) To ensure the highest possible security of your transactions, our Company may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of a credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding this information.


9. i)After that, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses) The delivery of your products is subject to the Terms of article 9 below.

ii) In case there is an unexpected shortage from the suppliers, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or if there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or by calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order. In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available, and it will be cancelled for the rest of it. In any case, you will be notified of any modification of your order by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order. The shipping of the products will be carried out according to article 9 below.

7.6. Please note that shipping times may vary depending on the availability of the products and the commitment of the producers regarding the delivery time (we collect most of our products from their place of origin/suppliers), therefore any delay on the part of the suppliers will delay our shipping time. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible. Within the European Union, deliveries usually take 1-3 working days after the shipping confirmation (1-6 working days within Greece). Please check article 9 on our company’s Delivery Policy for further information.

7.7. After receiving the confirmation email you can use the order tracking tool we provide through the section “My Account” on TP' S Website. You will also receive emails informing you of the status of your order.

7.8. In order to implement a transaction on TP you must be over 18 years of age. Visitors under the age of 18 should not exchange data or any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, the Company reserves the right to proceed to the controls referred to in article 7.4. II) above.

7.9. Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, as they are perishable and thereby of sensitive nature, it is the customer’s responsibility to follow the instructions provided on the product package or on our website. Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier. In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer, on the day of delivery, through a fault of their own, i.e., on the first delivery attempt. TP reserves the right to change the specifications of all merchandise without prior notice.

7.10 i) All items are intended for personal use only and not for resale,

ii) Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on our website as a professional you solemnly declare to our Company that a) you represent or are entitled to represent the legal person in this transaction and that you bind said person and b) that you are personally responsible for tax compliance and any police or market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.

7.11. When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal and Masterpass account, or when the Company’s bank account is credited with the total amount due.

7.12. During the processing of your order, you will receive several automated emails informing you on the progress of your order.

i) These emails concern the following steps:

a) Order confirmation: as provided in articles 7.4 and 7.5. above

b) Order processing: When the products of the order have been collected and are ready to be shipped to your address, along with the consignment note.

c) Collection by customer: The order has been delivered to the designated address, including the receipt/invoice.

d) Cancelled order: In case your order has been cancelled for the reasons mentioned in the Present Terms

11. ii) In addition, in case anything is missing, or a problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the phone numbers you indicated when you registered or when you placed your order on our website.

7.13 By sending an order request you consent to receiving the above notices, which are a precondition for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction. In case you are not receiving these e-mails, you must contact our Customer Care Team through the Contact section. The parties agree and acknowledge that the communication described in article 7.12 and the pattern of said communication (by e-mail) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our Customer Care Team through the Contact section. 

12. Pricing

8.1. TP users consent to the company maintaining the general right to freely change its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to TP'S users, who will be informed on the current price through the relevant posting on the website. The user selects the representative webpage according to their country/place of residence (see countries), which determines the pricelist of our products, in agreement with our commercial policy and the respective shipping costs of that country. Whilst we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to re-confirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.

8.2. All prices, as per your choice, are exclusively in EURO, and are inclusive of VAT. Shipping costs will be additionally charged and you will be notified of the cost in Euros. Any additional charges that may occur are clearly displayed and included in the “Total Cost”

8.3. Professional customers based within the European Union (EU) (EXCEPT Greek registered B2B Customers), after VIES validation of their VAT nr, will not be charged with VAT. In the special section of the website addressed exclusively to professional customers, the prices will appear both without VAT and including VAT with smaller letters for their convenience. VAT will be applied to delivery charges as per Greek tax legislation.

8.4. The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail. We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the Website at any time without prior notice. We also reserve the right to refuse to process any orders that you have placed based on information contained in the Services that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies.

8.5. Please note that certain products are standardized and packaged by their supplier and, therefore, their weight may vary by certain grams per package, but will always be within the range described on our website for a specific product price.

13. Delivery/shipping of products

9.1. Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.

9.2 Time, Means, Place of Receipt/Delivery

The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.


i) In case you wish your order to be dispatched to an indicated delivery address (there is a multiple delivery option as well, see section 9.2.ii c below), the delivery will be carried out as follows: ii) By a partner transportation company, i.e.,HELLENIC AIOLOS COURIER for international deliveries (only within the EU). Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you in the ways mentioned in articles 7.5 ii) and 7.12 above. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 AK. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges, and which may alter the relevant prices at any time. TP is not liable for any such pricing change.

If you exercise the right of rescission under article 12, we encourage you to contact our Customer Care Team through the Contact section.


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